ITIL

            ITIL is a basic guideline of concepts that are involved in the Information Technology field. ITIL also provides standards for testing and certifications. Mainly it gives a detailed description of many important types of IT practices, which could include comprehensive checklists, along with tasks and procedures that an IT company could incorporate to it’s needs. As of right now ITIL is currently on version 3, which has grown from providing a great service to being the best in the class. There are four levels of certification within V3 and are as follows: Foundation level, intermediate level, expert level and finally the master level.

            The Foundation level is the first level and once completed a person may continue on to the other levels. The Intermediate level provides two specific streams of education- the service lifecycle “Management” focused stream, and the service capability “Process” focused stream. Included are many types of modules and each module focuses on a different stage of the ITIL V3 spectrum. The Intermediate level is the core of the qualifications scheme, and the modular setup allows users to select specific certifications that interest them, based on their requirements in education. The next level is ITIL Expert level and is awarded to anybody who has achieved a number of certifications within V3. The final level is the Master Level which is awarded to people who have finished all the levels and can prove their knowledge level within a real world working environment.

Certifications

Certifications

Help Desk Software Reflection

            Help Desk software can be very helpful to a major business or corporation to support their product.  Not only could it be helpful to a company it is also very easy to use and run. Some of the help desk software is web-based and some are not which is something I didn’t know until I researched some Help Desk software on the Internet.  Depending upon your company size and what your main needs are, you can choose the right software for you. All help desk software pretty much does the same thing, but not all of them have to same features. One certain help desk software might do something that the other doesn’t.

            I don’t really see myself using help desk software in the future too much, unless I decide to change my major.  I could be wrong though and it would be good to have that knowledge.  ITIL is a set of concepts and polices for managing Information Technology services, developments and operations. Help desk is associated with ITIL in that it follows guidelines to quality IT service provisions. As far as trends discussed in class I’m not really sure because I don’t remember. I remember using Ready Desk and doing the excursive for ITIL, but nothing about trends. For the most part I thought Ready Desk worked very well and ran smooth. I would like to try a help desk program that is not web-based, just to try it. The whole web-based thing doesn’t work for me; mainly because if the internet goes out, how are you going to use the ready desk, or for that matter save the ticket you just started.

            With that said help desk software is very helpful and I recommend using some kind of help desk software if you’re running a major company, that’s supporting a particular product.

Problem Solving

Problem Solving

Skills Report

Skills Report

Future Job

            As of now the IT field has a lot of different types of positions or majors a person could choose from. The field that I’m currently interested in is Networking and for many reasons. The first reason would have to the change of environment. In networking I have to opportunity to work away from a desk and possibly move around to all different types of companies, installing the wiring for a major network. Secondly I could also be a network administrator for a business, but most likely wouldn’t move around as much. Most likely I would stay at that business and maintain their network for them. The networking field is most likely the field I will stay in.

            The IT career could consist of three different degrees: Computer Support Specialists, Network Specialists, and Programmer Analyst. A Computer Support Specialist provides a certain level of support to an end user or client. A Network Specialist maintains a major network within a company and makes sure everything is running smoothly. Programmer Analyst’s design programs for computer systems and make sure they run properly. The Computer Support Specialist provides customer service and support to our internal customers within a help desk environment by answering, documenting, troubleshooting and escalating incoming calls as appropriate.  Supporting computer desktops is a primary function, and a Computer Support Specialist would be responsible for installation of related hardware and software, basic networking components, equipment diagnosis, and troubleshooting. Network Specialists could all have different job duties, but mainly they are in charge of running and maintaining a major network. The job duties of a computer programmer are many, but most involve developing software.

            Some qualities that I think would be required for a Network administrator job would include: a positive attitude, good work ethics, and the ability to work well with others. As far as education goes to help you succeed in this job field varies. A two year degree will work just find if your looking for a field in IT, or a bachelors degree swouldn’t be so bad to have as well.

Professional Growth Plan

           As a current college student, I try to keep on track and make my future goals in life come true.  My main and first goal is to finish up college at WCTC and receive my associates degree in IT- Networking. I haven’t decided yet, but depending on where I am in life at the time I might go for my bachelors degree. Most likely I’m going to try and find a job after I’m done at WCTC.  So I guess as of right now I just have two main goals which are: finish school and find a job in my career.

           

Example of Career Goals and Objectives

 Goal:  Become a Network Specialist             Completion Date:  May 2012

 

Objective 1:  Complete Associate Degree in 2 years

Objective 2:  Maintain a 3.3 GPA

Objective 3:  Get an internship in my career

Objective 4:  Continue my schooling and receive a Bachelors Degree

Objective 5:  Look for a new job making more money

Objective 6:  Buy or possibly build a house

 

            So far I’m doing very well on completing my objectives and reaching my future goals. It is only the beginning but I enjoy technology and computer science, so I know I will reach my goal in the completion of school.